Tarik Aziz
Mid-Level IT Professional
Dhaka, BD.About
Highly accomplished mid-level IT professional with 8+ years of experience in the non-profit sector, specializing in technical support, network administration, and strategic IT infrastructure management. Proven ability to leverage technology to enhance organizational efficiency, ensure data security, and directly support mission-driven initiatives across diverse operational environments. Adept at implementing robust IT policies, optimizing system performance, and leading critical technology deployments to achieve significant operational improvements and cost savings.
Work
Dhaka, Dhaka, Bangladesh
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Summary
Successfully led comprehensive IT operations and infrastructure management for iDE Bangladesh, supporting 170+ employees across multiple offices to ensure seamless technology integration and mission-critical system functionality.
Highlights
Developed and successfully implemented a comprehensive IT policy for iDE Bangladesh, enhancing cybersecurity posture and standardizing technology usage across all desktop, email, anti-virus, and internet usage.
Executed a large-scale hardware upgrade project, replacing HDDs and upgrading RAM in 43 laptops across multiple scattered locations, significantly boosting system performance and user productivity.
Provided end-to-end IT support to 170 employees in Dhaka and field offices, including training new hires on essential information technology practices, ensuring high user satisfaction and reduced downtime.
Administered Google Workspace for the entire organization, efficiently managing email accounts, groups, and storage space for seamless collaboration and communication.
Maintained the complete IT infrastructure, including servers, virtual machines, workstations, and networking devices, ensuring 99.9% uptime for critical cloud-based applications and organizational software.
Cox's Bazar, Chittagong, Bangladesh
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Summary
Managed critical ICT operations and infrastructure for Save the Children, delivering essential technical support and implementing robust systems across multiple branches and zonal offices to optimize humanitarian aid delivery.
Highlights
Successfully deployed Multi-Factor Authentication (MFA) across 1200+ email accounts, drastically enhancing organizational data security and compliance.
Led the implementation of the Health Information System (HIS) across Rohingya camps, streamlining data management for critical humanitarian programs and improving operational efficiency.
Designed and established robust network infrastructure for the Cox's Bazar office, ensuring reliable connectivity and supporting uninterrupted operations for the regional team.
Provided essential technical support and troubleshooting for ICT equipment across multiple branches and zonal offices, maintaining high system availability and user productivity.
Maintained and optimized critical server infrastructure, including Active Directory, File Sharing, Antivirus, and backup systems, ensuring data integrity and continuous service for over 1200 users.
Dhaka, Dhaka, Bangladesh
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Summary
Supported IT infrastructure and provided direct technical assistance as an Assistant Officer for Save the Children, contributing to the smooth operation of essential systems and user support.
Highlights
Provided direct technical assistance and troubleshooting for hardware and software issues for staff, contributing to a responsive IT support environment.
Supported the maintenance of network devices and ensured consistent internet connectivity, contributing to uninterrupted organizational operations.
Assisted with data backup procedures and system configurations, helping to maintain data integrity and prepare new workstations for deployment.
Dhaka, Dhaka, Bangladesh
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Summary
Gained foundational experience in ICT support and operations through hands-on learning and assistance with daily IT tasks at Save the Children, contributing to efficient departmental workflows.
Highlights
Assisted senior IT personnel with routine system maintenance and hardware troubleshooting, gaining practical experience in IT operations.
Supported the management of IT inventory and asset tracking, contributing to organized and efficient equipment deployment.
Contributed to user support by assisting with software installations and basic technical inquiries, enhancing end-user experience.
Education
Languages
English
Bengali
Certificates
Skills
Operating Systems
Microsoft Windows 2016 Server, Android, Linux (Ubuntu), macOS.
Networking
Mikrotik, CCNA, WIFI Devices, Network Switches, Routers, LAN, Internet Connectivity, Network Infrastructure Design.
Database Management
MySQL.
Productivity & Collaboration Tools
Google Workspace, MS Office, Visio, Power BI, Photopea.
System Administration
Active Directory, File Sharing, WSUS, File Backup, HRIS, Attendance Software, CCTV Systems.
Cybersecurity
Multi-Factor Authentication (MFA), Antivirus, IT Policy Development, Desktop Policy Enforcement, Information Security.
IT Project Management
IT Budgeting, Procurement Management, Equipment Standards, System Deployment, Project Implementation.
Technical Support
Troubleshooting, Hardware Support, Software Support, User Training, Help Desk Management.
Communication
Teamwork
Collaboration
Leadership
Adaptability
Problem-solving
Time management
Creativity
Emotional intelligence
Interpersonal skills
Conflict resolution
Decision-making
Active listening
Flexibility
Networking
References
Professional References
Available upon request.